Help · Updated June 2026
Frequently Asked Questions
Quick answers to the questions we hear most. Don't see yours? Call 813-360-0020 or email info@affordablerentalstb.com and we'll help.
General
Do I need to sign anything?
Yes. At delivery you'll review and e-sign a short rental agreement covering care of the items, liability, and return. You'll get a copy by email.
How do I reach a real person?
Call or text 813-360-0020, or email info@affordablerentalstb.com. We're happy to help plan your event.
Booking & delivery
What areas do you deliver to?
We deliver across Tampa Bay — a 40-mile radius around ZIP 33613 in Tampa. If your address is inside that radius, we'll bring everything to you. Outside it, customer pickup may be an option; give us a call.
Do you set up and take down the equipment?
Yes. Our team delivers, sets up, and later picks up your rentals — it's included. Please make sure we have clear, safe access to the setup spot and an adult (18+) on site.
How far in advance should I book?
Sooner is better, especially on weekends and holidays. We recommend booking at least a couple of weeks out; reserving a date well in advance helps guarantee availability.
Pricing & payment
How much does delivery cost?
Delivery is a convenience fee that scales with distance, shown clearly in your quote at checkout before you pay. The further out you are, the higher the fee.
How do I pay?
You pay securely online through Square using a credit or debit card. We never see or store your full card number.
Damage & deposits
Is there a security deposit?
We don't charge a deposit up front. We keep your card on file and only charge it — the deposit amount depends on the item — if something is damaged, lost, or not returned.
What if something gets damaged or goes missing?
You're responsible for the items from delivery to pickup. Damage beyond normal wear, or lost/unreturned items, are billed at repair or replacement cost — which is what the security deposit helps cover.
Cancellation
What happens if it rains?
We don't cancel for forecasts alone, but for safety we may delay or skip setting up tents and inflatables in storms or high winds. We'll work with you to reschedule affected items. See our Cancellation & Refund Policy for details.
Can I cancel or change my booking?
Yes — refunds depend on how far ahead you cancel. Full details are on our Cancellation & Refund Policy page.